Discover the World with Sterling Travel Quest

Last Updated: December 2024

1. Information We Collect

Sterling Travel Quest collects personal information necessary to provide exceptional travel planning services:

• Contact Information: Name, email address, phone number, mailing address
• Travel Preferences: Destination interests, travel dates, accommodation preferences, dietary restrictions
• Payment Information: Credit card details, billing address (processed securely through encrypted payment systems)
• Identity Verification: Passport information, date of birth (when required for bookings)
• Communication Records: Email correspondence, phone call notes, chat transcripts

2. How We Use Your Information

Your personal data is used exclusively for legitimate business purposes:

• Planning and booking personalized travel experiences
• Communicating about your travel arrangements and providing customer support
• Processing payments and managing financial transactions
• Sending travel documents, confirmations, and important updates
• Improving our services based on feedback and preferences
• Sending marketing communications (only with explicit consent)

3. Data Protection & Security

We implement enterprise-grade security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security audits
• Limited access to personal data on a need-to-know basis
• Regular staff training on data protection protocols
• Compliance with industry-standard security practices

4. Your Rights Under GDPR

If you are an EU resident, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for marketing purposes

5. Data Sharing

We share your information only when necessary for service delivery:

• Travel Partners: Hotels, airlines, tour operators (only information necessary for bookings)
• Payment Processors: Secure payment gateways for transaction processing
• Legal Requirements: When required by law or to protect our rights

6. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Email: [email protected]
Phone: +1 (415) 555-0187
Address: 2847 California Street, San Francisco, CA 94115, USA

Last Updated: December 2024

1. Agreement to Terms

By using Sterling Travel Quest services, you agree to these terms and conditions. If you disagree with any part of these terms, please do not use our services.

2. Services Provided

Sterling Travel Quest provides professional travel planning and booking services including:

• Custom itinerary planning and consultation
• Accommodation and transportation bookings
• Tour and activity reservations
• Travel document assistance
• 24/7 travel support during your trip

3. Booking and Payment Terms

• Deposits: A 25% deposit is required to begin planning services
• Final Payment: Due 45 days before travel departure
• Payment Methods: Credit cards, bank transfers, certified checks
• Currency: All prices quoted in USD unless otherwise specified

4. Cancellation Policy

• More than 90 days: Full refund minus $500 planning fee
• 60-90 days: 75% refund
• 30-60 days: 50% refund
• Less than 30 days: No refund (travel insurance recommended)

5. Travel Insurance

We strongly recommend comprehensive travel insurance. Sterling Travel Quest is not liable for costs related to trip cancellations, medical emergencies, or travel disruptions.

6. Limitation of Liability

Sterling Travel Quest acts as an intermediary between clients and travel suppliers. We are not liable for:

• Actions or omissions of third-party suppliers
• Weather-related disruptions
• Political instability or natural disasters
• Personal injury or property damage during travel

7. Dispute Resolution

Any disputes will be resolved through binding arbitration in San Francisco, California, under California state law.

8. Contact Information

For questions about these terms:
Email: [email protected]
Phone: +1 (415) 555-0187

Last Updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

2. Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

3. Cookie Management

You can control cookies through:

• Our cookie consent banner when you first visit
• Your browser settings (may affect website functionality)
• Third-party opt-out tools for marketing cookies

4. Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics (website performance)
• Social media platforms (sharing buttons)
• Payment processors (secure transactions)

5. Cookie Retention

Cookies are retained for different periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Stored for up to 2 years or until manually deleted

6. Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated revision date.

7. Contact Us

Questions about our cookie policy?
Email: [email protected]
Phone: +1 (415) 555-0187

Last Updated: December 2024

1. DMCA Compliance

Sterling Travel Quest respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

2. Copyright Infringement Notice

If you believe content on our website infringes your copyright, please provide:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• URL or location of the allegedly infringing material
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement that the information is accurate and you're authorized to act

3. Designated DMCA Agent

Send copyright infringement notices to our designated agent:

DMCA Agent
Sterling Travel Quest
2847 California Street
San Francisco, CA 94115
Email: [email protected]
Phone: +1 (415) 555-0187

4. Counter-Notification

If you believe content was removed in error, you may submit a counter-notification including:

• Your physical or electronic signature
• Description of removed material and its former location
• Statement under penalty of perjury that removal was a mistake
• Your contact information and consent to jurisdiction

5. Repeat Infringers

We maintain a policy of terminating accounts of users who are repeat copyright infringers.

6. Fair Use

We respect fair use rights and consider fair use factors before removing content. Educational, commentary, and transformative uses may qualify for fair use protection.

7. Response Time

We typically respond to valid DMCA notices within 24-48 hours and remove infringing content promptly upon verification.